Privacy Policy

Introduction

Librae ("we", "us", "our") is committed to protecting the privacy and personal data of visitors to our website (www.librae.in, the "Site") and our customers. This Privacy Policy explains what information we collect, how we use and share it, and the rights you have in relation to your personal data.

Information We Collect

We collect the following categories of information:

1. Identity and contact information: Name, email address, postal address, telephone number.
2. Transaction information: Order history, products purchased, payment confirmation and billing details. We do not store full payment card data; payment processing is handled by our third-party payment processors.
3. Technical and usage information: IP address, device identifiers, browser type and version, operating system, referring URLs, and pages visited on the Site.
4. Marketing and preference data: Newsletter subscriptions, marketing consents and preferences, responses to surveys and promotions.
5. Communications: Correspondence with customer support, including chat transcripts and email.
6. Cookies and tracking information: Cookies and similar technologies for analytics, advertising, and Site functionality.

How We Use Your Information

We use personal data to:

1. Fulfill orders, process payments, arrange delivery, and handle exchanges
2. Communicate with you about your orders and customer support requests
3. Provide marketing communications where you have given consent
4. Improve and optimize our Site and services
5. Prevent fraud and enforce our Terms of Service
6. Comply with legal and regulatory obligations

Sharing and Disclosure of Personal Data

We may disclose personal data to third parties including:

1. Payment processors for payment authorization
2. Shipping and logistics providers for order delivery
3. Service providers for hosting, analytics, email delivery, and marketing
4. Professional advisors as necessary
5. Law enforcement or government authorities where required by law

These third parties will only receive data necessary to perform their services.

Cookies and Tracking Technologies

We use cookies and similar technologies to provide Site functionality, remember preferences, analyze usage, and serve personalized advertising. You may control cookie preferences via your browser settings. Disabling cookies may affect Site functionality.

Data Retention & Security

We retain personal data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. We maintain administrative, technical, and physical safeguards designed to protect personal data from unauthorised access, alteration, disclosure, or destruction.

Your Rights and Choices

Subject to applicable law, you may have the right to:

1. Access personal data we hold about you
2. Request correction of inaccurate data
3. Request deletion of personal data
4. Object to or restrict processing
5. Withdraw consent to marketing communications
6. Request portability of certain data

To exercise your rights, contact us at shraddha.librae@gmail.com.

Children

The Site is not directed to persons under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor without appropriate consent, we will take steps to delete that information.

Changes to this Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on the Site with an updated effective date.

Contact Us

For any questions regarding this Privacy Policy, please contact us at:

shraddha.librae@gmail.com